Catering and patient meals
Request received from:
Catering - Patient Meals
1. Who provides catering for inpatients in your Hospitals?
2. How many complaints did you received about catering provision in the last year (or whatever recent time-frame is convenient) and what are the nature of these complaints?
3. Can I have a copy of the contract for catering provision or details of how much money this contract is for?
At West Cumberland Hospital, the service is provided in-house. At the Cumberland Infirmary this is provided through Interserve (PFI contractor on site) who contracts the main hot meals to: Tillery Valley, Cwmtillery Industrial Estate, Abertillery, South Wales NP13 1LZ. The rest of the meals are provided by Interserve FM.
During the period 01/12/2008 to 31/11/2009, the Trust has received no complaints regarding the catering provision.
I have enclosed the Catering Service Level Agreement document (enclosure 01)
Enclosure 01 - Catering Service Level Agreement