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North Cumbria University Hospitals - Delivering Quality Together

Home > About us

About us

West-Cumberland-Hospital-new-build

Welcome to the About us section of our website. Here you can find out about North Cumbria University Hospitals NHS Trust as an organisation, including our Board structure and key people who lead our Trust, our performance and our publications. You can also find out the dates, times and venues when our public Trust Board meets and relevant papers.

How we fit into the NHS structure

North Cumbria University Hospitals NHS Trust is an acute hospital trust dedicated to providing the best possible care, serving a population of around 320,000 people. 

Our Trust is located in one of the most geographically remote areas and serves the third most sparsely distributed population in England. Around 51% of the total Cumbrian population live in rural communities.

Acute hospital services are provided from the Cumberland Infirmary in Carlisle and the West Cumberland Hospital in Whitehaven. The Trust also provides a midwifery-led maternity service at Penrith Community Hospital. 

The hospitals mainly provide services to the residents of Carlisle, Eden, Allerdale and Copeland together with parts of Northumberland and Dumfries and Galloway. 

In order to provide local access to acute hospital services for a number of isolated communities, we also provide paediatrics, obstetrics and A&E services from both hospital sites. 

The Trust also supports a wide range of clinical and diagnostic services located in nine community hosptials across north Cumbria. Cumbrian community hospitals are managed by Cumbria Partnership NHS Foundation Trust. 

The Trust was formed in 2001 when Carlisle Hospitals NHS trust merged with West Cumbria Healthcare NHS Trust. The Trust became a University Hospital Trust in September 2008. 

Our organisational structure

Information concerning our organisation can be found in the About us section including our organisational and divisional structures.

Senior staff and management board members

You will find information concerning the key people in our organsiation in the About us section under key people. This gives details of our Directors and Non-Executive Directors who sit on our Trust Board.

Working in partnership

The Trust’s key stakeholders fall within these broad groupings:

  • Staff
  • Patients and carers
  • General public
  • Professionals
  • NHS organisations
  • Local authorities
  • Cumbria LINk
  • Patient Panels
  • Voluntary Organisations
  • ASWZ – Black and Ethnic Minority Groups in north Cumbria
  • Education establishments including the University of Cumbria and the Northern Deanery
  • Members of Parliament
  • Local businesses
  • Media

For more information concerning our activities in relation to our stakeholders and partners, can be found under the heading Working in partnership.

Location and contact details for all public-facing departments

You can find detailed information and contact details for our services under the Our services section on our website. The services are listed in alphabetical order. Select a letter to find out more detailed information.  You can also find information about the specialist Consultants who provide our hospital services.

The main contact details for our hospitals are as follows. You can find out further information about how to make contact with our Trust or raise issues in our Have Your Say section.

The Cumberland Infirmary
Newtown Road
Carlisle
Cumbria
CA2 7HY

Telephone: 01228 523444
Email: talktous@ncuh.nhs.uk 

West Cumberland Infirmary
Hensingham
Whitehaven
Cumbria
CA28 8JG

Telephone: 01946 693181
Email:  talktous@ncuh.nhs.uk


Our mission

Our over-riding strategic aim is to ensure we provide high quality, safe and effective services for all our patients. To deliver this, our organisation has a Governance, Risk and Quality Strategy in place. Implementing this strategy at all levels requires developing shared attitudes, values, goals and practices that characterise our organisational structure. Our Trust recognises that governance and risk management and is committed to continuous improvement in line with key national guidance and best practice, to ensure safe and high quality care for our patients. In addition, the Trust is committed to the provision of a clear framework within which our staff can work effectively.