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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > About us > Our values

Our values

We recognise that our values and behaviours are central to how we embed governance, risk and quality in our activities and day-to-day responsibilities.

OUR VALUES:

1. PATIENTS FIRST

Patient care will be the best we can deliver

• We show compassion, empathy and respect

• We respond to the needs of all patients

• We provide excellent services

• We ensure physical comfort and emotional support

• We provide the right information at the right time for patients and their families

2. SAFE AND HIGH QUALITY CARE

• Quality and safety is at the heart of everything we do

• We set clear standards and report against them

• We will encourage new ideas and innovation

• We will continuously improve to ensure our standard is the highest it possibly can be

3. RESPONSIBILITY AND ACCOUNTABILITY

• We take personal responsibility for our actions

• We actively build relationships within and across teams

• We measure performance and act on facts

4. EVERYONE’S CONTRIBUTION COUNTS

• We all have a part to play in delivering excellence

• We encourage education and personal development

• We all take responsibility for developing others

5. RESPECT

• We lead by example

• We aim to be good role models

• We respect everyone’s contribution

• We support individuals to succeed