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North Cumbria University Hospitals - Delivering Quality Together

Home > Contact us

Contact us

Here you can find all the contact details you should need for our hospitals.

The Cumberland Infirmary
Newtown Road
Carlisle
Cumbria
CA2 7HY

West Cumberland Hospital
Hensingham
Whitehaven
Cumbria
CA28 8JG


Switchboards 

  • Cumberland Infirmary - 01228 523444 - If you experience any difficulties calling this number please dial the number below (01946 693181) and ask to be put through to the department you require. 
  • West Cumberland Hospital - 01946 693181

if you need to make contact with one of the community hospitals in North Cumbria, these are managed by Cumbria Partnership NHS Foundation Trust - here are the contact details

Governance/complaints

If you have a concern or issue regarding our hospitals, often the quickest and easiest way to resolve a problem or get an answer to any questions you may have is to speak to the staff who are caring for you or your loved ones. If you need further assistance, contact PALS (details below) or to register a formal complaint, call 01228 814018 or email complaints@ncuh.nhs.uk.

Read more about making a complaint.

PALS – The Patient Advice and Liaison Service

The PALS direct dial telephone numbers are as follows:

  • Cumberland Infirmary - 01228 814008
  • West Cumberland Hospital - 01946 523818

Read more information about PALS.

Applying for access to your health records

If you wish to apply for access to your health records, please see the Trust's webpage "Accessing your information", or write to the Subject Access Coordinators at either of the addresses below:

Cumberland Infirmary                                                 West Cumberland Hospital
Subject Access Coordinator Office                             Subject Access Coordinator Office
Pillars Building                                                            Old Outpatients
Cumberland Infirmary                                                 West Cumberland Hospital
Newtown Road                                                            Hensingham
Carlisle                                                                        Whitehaven 
CA2 7HY                                                                     CA28 8JG
email: SACCIC@ncuh.nhs.uk                                     email: SACWCH@ncuh.nhs.uk

Talk to us

Fill in our online comment form

Work experience requests

Unfortunately we are currently unable to offer work experience placements. If you wish to apply

Getting here

Maps and directions showing how to get to the Cumberland Infirmary and West Cumberland Hospital can be found in the Patients & Visitors section.

Services

View information on key staff and contact details for each service.

Consultants

 View a list of contact details for all of our consultants.

Trust Board

To contact a member of our Trust Board, call 01228 814010.

Communications/media

If you are a member of the media or have a communications enquiry, call 01228 814344.