Please view our cookie policy that explains what cookies are and how they are used on our website. This also provides you with a guide on how to disable cookies, but please be aware that parts of the site will not function correctly if you disable them.

By closing this message, you consent to our use of cookies on this device in accordance with our cookie policy unless you have disabled them.

North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > FAQ > What happens if I am late leaving the clinic?

What happens if I am late leaving the clinic?

Question:
What happens if I am late leaving the clinic?
Answer:

Occasionally you may visit other departments within the hospital or clinic, which may cause a delay. It is important to make the staff in these departments aware that you have transport booked. They can stay in touch with the ambulance service so that we know where you are. Both the ambulance service and the hospital try very hard to make sure that this is taken into account.

Even when there are delays, we will try to take you home as soon after your treatment as possible. If you have been waiting 45 minutes please ensure the ambulance reception desk have recorded your arrival. It is our aim that all patients are collected within one hour of completing their appointment, so please let us know when you are ready.