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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

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Home > News > Patient survey highlights good work in A&E

Patient survey highlights good work in A&E

Posted on Thursday 6th December 2012
a&e department

A&E department, Cumberland Infirmary

Accident and emergency services at North Cumbria University Hospitals have been given the thumbs up by patients, the results of a national survey published today show.

Patients were asked a series of questions covering areas such as their care and treatment, the behaviour of doctors and nurses, and the hospital environment and facilities. The Trust fared well on all measures, being rated better than or equal to all other Trusts across England on every measure and scoring the highest mark nationally on some questions.

The results have been published following a national survey by the Care Quality Commission of more than 45,000 patients using A&E services across England between January to March this year. In North Cumbria, 290 people took part based on their experiences at the Cumberland Infirmary in Carlisle and the West Cumberland Hospital in Whitehaven.

North Cumbria scored particularly well on questions relating to waiting times within the A&E departments, with the highest score nationally on the following questions:

  • How long did you wait before you first spoke to a doctor?
  • How long did you wait before being examined by a doctor or nurse?
  • Overall, how long did your visit to the A&E Department last?
  • While in the A&E Department, did you ever see any posters or leaflets explaining how to complain about the care you received?
  • Were you able to get suitable food and drinks when you were in the A&E Department?

Interim Chief Executive of North Cumbria University Hospitals, Ann Farrar, said: “The Care Quality Commission’s A&E patient survey gives us a good indication of how our patients feel about the care they have received in our hospitals, and as such we view the findings with interest.

“I am pleased to see so many areas where patient feedback about our A&E services is positive but we will not be complacent and are constantly looking for areas where we can improve the care we deliver.”

Dr Denis Burke, Clinical Business Unit Director for Emergency Care and Medicine, added: “It is always pleasing, both for patients and our staff, that our A&E services are viewed positively in many areas. Only this week I have met with several patients around the hospital who had come through our A&E departments following accidents and they all praised the care that they had received.

“Together with other members of our emergency care teams across the Trust we will continue to make improvements in the care that we deliver.”