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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

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Our NHS Heroes

Posted on Monday 12th November 2012
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Our NHS heroes

Seven members of staff from the Cumberland Infirmary in Carlisle and West Cumberland Hospital in Whitehaven have been named as ‘NHS Heroes’ following a national campaign.

NHS Heroes was an opportunity for anyone to nominate and honour staff members and teams who have shown exceptional compassion, kindness and skill above and beyond the call of everyday duty – giving healthcare at its very best.

The campaign was backed by NHS Chief Executive Sir David Nicholson.

He said: “NHS Heroes is a celebration of the very best in the NHS. We know that patients and their families remember, often for the rest of their lives, the little kindnesses and extra effort of the people who cared for them when they were ill. In turn, those people delivering front-line care are supported by an army of behind-the-scenes workers whose own dedication and commitment keeps the NHS running smoothly.”

North Cumbria University Hospitals NHS Trust’s NHS Heroes are:

Angela Docherty, Pathology Secretary, Cumberland Infirmary
Angela received two nominations. Comments about Angela included:

“Angela has set up a self-help group for patients with blood disorders in her own time. Blood Buddies now has over 25 members and everyone in the group would like to see Angela rewarded for all the hard work and dedication she has shown.”

Dr Adrian Shanks, Consultant Anaesthetist, Cumberland Infirmary
“Dr Shanks made me feel that the team was caring for me as an individual and that they had time for me.”

Radiotherapy department Radiographers, Cumberland Infirmary
“They have made me feel that they are on my side. Before treatment I feared the worst but I have been given the best.”

Lynne Morgan, Sister, Gable Ward, West Cumberland Hospital
“Sister Lynne Morgan’s approach to patients on the ward is very gentle and she makes the patient and family feel supported and safe during their time on the ward.”

Sue Burns, Paediatric Nurse, West Cumberland Hospital
“Sue has nursed my son for over 15 years and there are no words to describe the commitment and dedication she has towards her job and the children she looks after. She has helped us through some awful times and my son adores her.”

Dr Nick West, Retired Consultant Haematologist, West Cumberland Hospital
“Dr Nick West who is now retired, was kind, understanding and patient. He always gave hope and will be very much missed at the hospital.”

Val McConvey, Paediatric Secretary, West Cumberland Hospital 
“Val is worth her weight in gold for the help she gives. Nothing is ever too much trouble for her and she is often our lifeline, helping us without having to trouble the consultant. She has become my ‘telephone friend’ over the years and she really deserves recognition for her hard work.”

The Trust’s NHS Heroes will all be presented with certificates to mark their achievement by Ann Farrar, Interim Chief Executive.

Ann said: “The Trust is very proud to have NHS Heroes who have all been recognised for their hard work, dedication and compassion.

“I applaud initiatives such as NHS Heroes which give people the opportunity to reward members of staff from any department who have contributed to their positive experience in our hospitals.”