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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > Endoscopy unit praised by patients

Endoscopy unit praised by patients

Posted on Thursday 5th December 2013

The Endoscopy nursing team

A recent survey of patients using the Endoscopy Unit at the Cumberland Infirmary found 94% rated the service and care they received as either excellent or good.

During June and July 2013, 300 patients undergoing any procedure in the department were selected at random to take part in an annual satisfaction survey.

Of those, 139 people completed the forms, which asked them about a range of issues including their comfort during treatment, privacy and dignity, communication and aftercare.

The results continue to show a very high level of satisfaction with the department, with 131 out of the 139 patients considering the service and care provided excellent or good and nobody considering it to be poor.

Patients were asked to comment on any aspect of their care which they especially appreciated, or any particular concerns. Many singled out the attitude of the staff and the quality of care provided for praise. One patient wrote: “I have put ‘as expected’ when asked about level of care because I have been to this department several times and have always been wonderfully well treated.”

Other comments included: “I could not find fault with any aspect of the care and consideration given to me in this department” and “excellent team spirit and atmosphere in the department.”

Upper G.I. Nurse Endoscopist Deborah Gibson said: “These results once again reflect very well on our services.

“Despite the great results, there are always improvements to be made and we welcome any ideas or thoughts on how we can continue to address these. We have put together an action plan as a result of comments on the survey, looking at issues such as waiting times and delays and the waiting area being unwelcoming.

 “Once again, the overall picture shows that the Endoscopy team continues to provide high quality services to our patients which are greatly appreciated.”