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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > Public encouraged to join Keogh 'listening events'

Public encouraged to join Keogh 'listening events'

Posted on Tuesday 30th April 2013

Members of the public in North Cumbria are being encouraged to join one of two ‘listening events’ being held next week as part of the Keogh Review. 

North Cumbria University Hospitals NHS Trust is one of 14 NHS trusts across England with a higher than expected mortality ratio and will next week welcome a rapid response team as part of a national process being led by Professor Sir Bruce Keogh, medical director of the NHS in England.

The Keogh Review is visiting organisations which have been identified as mortality outliers for the past two consecutive years using either the Summary Hospital Level Mortality Indicator (SHMI) or the Hospital Standardised Mortality Ratio (HSMR), or in some cases, both. In North Cumbria, the trust has recorded a higher than average mortality ratio in relation to the Hospital Standardised Mortality Ratio (HSMR) only and is within the expected range using the SHMI indicator*. 

To ensure the views of patients and the wider public community are heard, two listening events, which will be independently facilitated by the Keogh Review team, will take place as follows:

6–8 pm Tuesday 7 May

Crown & Mitre Hotel

English Street




6 – 8 pm Wednesday 8 May

Whitehaven Civic Hall

Lowther Street



CA28 7SH

Members of the public are being encouraged to attend the listening events to find out more about the Keogh Review process and to share their own views with the team about any experiences of care with North Cumbria and, most crucially, where they would like to see quality improvements made in the future. 

To confirm attendance at either of these listening events people should call 0800 085 5950 or email ( ASAP.

The purpose of the Keogh Review is to help those trusts identified as having a higher than average mortality ratio on their journey of improvement. The rapid response review team will work with trusts to identify where any additional actions, over and above those that have already been taken locally, may be necessary to really raise the bar on quality and the safety of care and treatment.

Commenting on the listening events, Dr Jeremy Rushmer, director of clinical transformation at North Cumbria University Hospitals NHS Trust said: “We would actively encourage people to attend one of these very important listening events being held by the Keogh Review team. It is only with the much valued input of our patients and the local communities we serve, that we will be able to make real, lasting, quality improvements for the future.

“Our teams are already working very hard to improve the quality and safety of care for our patients but we know there are still things we can do much better and these listening events will be a vital tool in helping us understand where we need to focus. 

“People in North Cumbria can be absolutely reassured that we are committed to putting our patients, their safety and wellbeing at the very heart of everything we do to make positive changes for the future. We wholeheartedly welcome this review.”

Anyone who is unable to attend a listening event in North Cumbria but wishes to give their views to the rapid response team you can do this in a number of ways:

By email:

By letter:   Bruce Keogh Review
c/o NHS England
1st Floor Quarry House
Quarry Hill

Outcomes from the Keogh Review are not expected until late summer and will be published by NHS England.