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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > West Cumberland Hospital ward receives glowing praise from patients

West Cumberland Hospital ward receives glowing praise from patients

Posted on Wednesday 5th August 2015

The team on Skiddaw 2 ward, West Cumberland Hospital

A ward at West Cumberland Hospital in Whitehaven has received a firm seal of approval from patients after receiving ‘perfect 10s’ in the Trust’s patient experience survey for the fourth time this year.

North Cumbria University Hospital’s Trust has a ‘Real time’ surveys programme which is built around the things that really matter to patients. Members of the Trust’s Patient Experience team interview patients and the results are fed back to the clinical teams within 24-48 hours of capturing the information, allowing the Trust to act rapidly on patient feedback whilst they are still in our care.

On Skiddaw 2, an orthopaedic surgical ward, 100% of patients said they would be highly likely or likely to recommend the ward to their friends and family. The ward also scored the top score of 10 in all ten categories in March, May, June and July 2015. The categories patients are asked to score the ward on are:

  • Consistency & co-ordination
  • Respect and dignity
  • Involvement
  • Doctors
  • Nurses
  • Cleanliness
  • Pain control
  • Medicines
  • Noise at night
  • Kindness & compassion

Patients are also given the opportunity to add any further comments they wish to feedback. Latest comments about Skiddaw 2 include:

“The nurses have done all the explaining that was needed. It is very good everyone has been very helpful and nothing is too much trouble to the staff. They are fantastic, I couldn’t have asked for a better bunch.”

“It is marvellous; I love them all on here. It is a lovely ward in a lovely hospital and I can’t find anything bad to say about them.”

“The ward is brilliant, I can’t fault a thing. The food is lovely and the staff will make you anything to eat or drink any time of the day. The staff have been very attentive to my needs. I have been very happy with my stay.”

“It is spot on in here, wonderful in fact. This is my second operation here and because it was that good last time, I chose to come here again. The care is excellent. Both times I have been in the surgeons were excellent and very informative and the staff on the ward have been out of this world.”

The team has been working extremely hard over the past year with more orthopaedic operations than ever before now taking place at West Cumberland Hospital. When the new hospital opens in October 2015, the plan is to increase orthopaedic surgery even more with four very specialist new ‘ultra-clean’ operating theatres designed especially for the specialty to ensure the air flowing around the open wound is as clean as possible in order to reduce the risk of infection. This is double the amount of ‘ultra-clean’ operating theatres than the current hospital and will help ensure even more patients can benefit from the fantastic new facilities that will be on offer in West Cumbria as the Trust continues to invest and expand its orthopaedic service.

Robin Evans, ward manager for the orthopaedic unit at West Cumberland Hospital, said: “Patient feedback is incredibly valuable to us and our results have given us all a real boost. I am very proud of the team for receiving our fourth set of ‘perfect’ patient experience results which reassures us that the patients are extremely happy with all aspects of their care on our ward.

“We have a fantastic team here who are all very passionate about providing the highest quality of care for our patients. We never become complacent though and constantly looking for ways to further improve our service.

“Our team includes nurses, consultants, physiotherapists, occupational therapists,

pharmacy staff, student nurses and physiotherapists, as well as a dedicated orthopaedic nurse practitioner – and we all work together to make sure our patients have a really positive experience.

“With the increased theatre capacity for orthopaedic procedures in the new hospital on the fantastic surgical floor, we’re looking forward to being kept very busy and to welcoming even more patients from across north Cumbria to our new state-of-the-art department.”