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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > Cumbria Floods - latest impact on NHS services

Cumbria Floods - latest impact on NHS services

Posted on Wednesday 9th December 2015
cumberland infirmary

Cumbria Partnership NHS Foundation Trust

From today:

Children and families care group have resumed normal service with some exceptions in: Keswick and Cockermouth; Carlisle, Appleby and Patterdale; Kendal

All specialist services have returned to normal

Dental services urgent access will be provided for patients in Carlisle, Eden, Allerdale and Copeland, Normal services will resume on Thursday. 

All mental health clinics and appointments have returned to normal. In some cases, because of issues with transport, particularly Carlisle and Allerdale, services will have reduced capacity. 

Community services staff will resume business as usual as much as possible. Flooding and transport issues are causing difficulties in some areas especially where access is via bridges.

All outpatient services will be on, however teams are still facing significant pressures mainly because of transport. There will still be local disruption.

University Hospital Morecambe Bay NHS Foundation Trust

Services at the Royal Lancaster Infirmary (RLI) are scheduled to return to normal from today, however outpatient clinics are limited due to power stability concerns.

Westmorland General Hospital running as normal

Outpatient clinics at the Queen Victoria Hospital (QVH) have been cancelled due to power outage concerns

Furness General Hospital continues to run as normal

Cardiology services returned to normal

North Cumbria University Hospitals Trust

Business as normal from today. Planned operations are expected to resume at both Cumberland Infirmary in Carlisle and West Cumberland Hospital in Whitehaven.

Mains power supply has been restored to all buildings at the Cumberland Infirmary. 

NHS England Cumbria and North East

All GP practices across Cumbria are open.

Three pharmacies remain closed due to flood damage.

One offering emergency prescriptions only and one running low on supplies.

If unsure which service to use, please call NHS111

Dr Craig Melrose, medical director at NHS England Cumbria and the North East said:

“We are very pleased to see the vast majority of NHS services back to business as usual. This means patients with planned appointments and operations will be able to receive their care as soon as possible if they haven’t been able to attend for treatment in the last few days. 

“The response of the NHS to the pressures brought by the floods has been strong; everyone working in the local health system pulled together to make sure services remained safe and care was provided to those most in need. 

“We’d like to thank the public again for their continued support and understanding.”

Updated summary about NHS services across Cumbria:

Cumbria Partnership Foundation Trust - There will be a reduced service in some areas given the extensive range of services across the county delivered from over 200 sites.

The dental access centre on the Cumberland Infirmary has power restored and will provide urgent access for patients in Carlisle and Eden. In Allerdale and Copeland, normal services will resume on Thursday.  Any patients who have planned routine appointments and are directly affected by this will be contacted by the team to make alternative arrangements. If you have not been contacted directly by phone or SMS to cancel any appointments then your appointment will go ahead as planned.

Patients should not worry if an appointment has been missed due to the difficulties created by the floods – all appointments can be rearranged.

Dr Sara Munro, Director of Quality and Nursing, said:
“We have been able to maintain all of our urgent and priority services throughout the disruption.  Despite very challenging conditions, we have been able to staff all of our inpatient units and check all of our priority patients which has been particularly challenging for our community staff.  We have had outstanding support from the local community, emergency services and rescue workers without whom this would not have been possible. 

“We have also had outstanding support from our staff, many of whom have gone above and beyond their duty during this incident in order to make sure that our patients are safe.  We are supporting over 80 staff members who have been personally affected by the floods and we are very grateful to our workforce who are pulling together to support each other.”

University Hospital Morecambe Bay Trust – Services at the Royal Lancaster Infirmary (RLI), including planned operations, are scheduled to return to normal today, apart from some outpatient clinics below which are affected by power instability. 

Clinics running as normal:
Thyroid rapid access
ENT appointments with Mr M Mian
Maxillofacial 1-stop clinic

Clinics still cancelled because of power concerns:
All other maxillofacial

Cardiology services will be running as normal at the RLI.

All outpatient clinics at the Queen Victoria Hospital (QVH) have been cancelled due to power stability concerns.

Services at Westmorland General Hospital are running as normal.

A spokesperson from University Hospitals of Morecambe Bay NHS Foundation Trust, said, “Whilst the recent storm has caused major disruption to Lancashire and Cumbria, our hospitals are coping as well as can be expected.

“We would like to take this opportunity remind patients to only use the hospital’s Emergency Departments in the event of an emergency so that our staff can continue to focus on those seriously ill patients that need urgent attention.

“For patients that do use the hospital services, please can you remember to bring any prescription medication with you. For those patients who receive home care services involving medication that must be refrigerated, and have been affected by the power cut, please call your Home Care Provider helpline number.

“We’d like to thank everyone for their continued support.”

North Cumbria University Hospital Trust
All normal services are expected to resume today. Major trauma and stroke patients are able to be treated at the Cumberland Infirmary again, following the restoration of CT scanner services.

Executive chief operating officer Helen Ray said: “We very much expect to be back to business as usual today, thanks in large part to the resilience and hard work of our fantastic staff.

“These devastating floods have affected us all in one way or another, but so many of our colleagues have gone out of their way to come into work, and I would like to pay tribute to them, especially those who have offered to come in to cover for those unable to make it.

“I would also like to offer my thanks to our patients and relatives for their understanding and patience at this difficult time. Anyone whose appointment was cancelled as a result of the disruption this week will be contacted to rearrange it.

“Our A&E departments remain busy, so we would again ask people only to attend if they have a real medical emergency, and think about whether they could receive the advice and care they need elsewhere, such as at their local pharmacy.”

NHS England Cumbria and North East - All GP practices and most pharmacies across Cumbria are open. More information below re. restrictions.

Patients are asked to please only contact practices for essential and urgent appointments, and thank you to local people for their continued patience and cooperation.

Glenridding Health Centre

GP practice is open, although providing a limited service, with supplies and medicines only accessible by boat.

Appleby Medical Practice

Practice is open with electricity provided by generator. Due to a footbridge being closed overnight, there is limited access around Appleby today.  Two GPs and healthcare team on site. Small nursing service running at Temple Sowerby to see patients.

Community pharmacies:

Boots Cockermouth – closed due to flooding, but alternative arrangements in place

Sainsbury’s, Carlisle – Expect an operational temporary facility in place from Thursday 17 December 2015. In the interim, any outstanding prescriptions are being sent to the Penrith store to be dispensed. Patients are being contacted by the pharmacy and deliveries are being arranged for urgent patients. In addition, patients are being signposted to the nearest pharmacy

Tesco, Carlisle – The store will be closed until, at least, 14th December 2015 with alternative pharmacies nearby