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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > NHS staff survey results show positive progress for North Cumbria

NHS staff survey results show positive progress for North Cumbria

Posted on Friday 27th February 2015

Results of the 2014 NHS staff survey published this week demonstrate that further progress has been made to improve the safety and quality of care at North Cumbria University Hospitals NHS Trust.

Although the Trust remains amongst the lowest 20 per cent of acute NHS organisations nationally, the results show small improvements in many areas with the Trust making steps in the right direction.

The survey results have demonstrated an improvement in support from immediate managers and good communication between senior management and staff. Staff motivation and job satisfaction have also improved and 65 per cent of staff feel they can contribute towards improvements.

North Cumbria has had an increased focus on staff training and development over the past year and this has been demonstrated in the survey results with the Trust being ranked above average when compared to other acute NHS trusts for staff receiving equality and diversity (82%) and health and safety training (88%). Furthermore, the Trust has been working to increase staff appraisal rates as one of the ‘must do’ improvements on the Chief Inspector of Hospitals action plan following the inspection in 2014. The percentage of staff having well-structured appraisals has risen by 7 per cent this year to 30 per cent which is moving closer to the national average of 38%. 

Overall, more staff in North Cumbria would recommend the organisation as a place to work or receive treatment, with 46 per cent agreeing that patient care is the organisation’s top priority and 52 per cent agreeing that the organisation acts on concerns raised by patients and service users – an increase of 6 per cent from last year. 

Gail Naylor, executive director of nursing & midwifery at North Cumbria University Hospitals NHS Trust, said: “Today’s staff survey results demonstrate further improvement and are testament to the hard work and commitment of all of our frontline teams to provide a safe, caring and responsive service.

“The past year has continued to be challenging as we remain in special measures but I am proud to see that despite this, our staff are motivated to implement our improvements and go the extra mile for our patients.

“Although these results are a step in the right direction for the Trust again this year, we are under no illusions and know that we still have a lot of work to do and progress to make which we believe we can achieve.”

To see the full staff survey results visit