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Home > News > New Heart Centre patient lounge leads to more elective procedures

New Heart Centre patient lounge leads to more elective procedures

Posted on Monday 29th February 2016
heart centre

A radial lounge for patients is currently being trialled in The Heart Centre at the Cumberland Infirmary, Carlisle

A radial lounge for patients is currently being trialled in The Heart Centre at the Cumberland Infirmary, Carlisle and has already led to an increase in elective procedures in the Centre.

The lounge allows patients to feel more at ease when they come in for an angiogram appointment. Previously, patients would be given a hospital gown and bed before and after their procedure but in the lounge, patients can stay in their own clothes and relax in recliner chairs. Following the procedure, patients can walk to the lounge and recover in comfort. With full dignity and privacy, the patients in the lounge can talk to each other and watch TV in a less-clinical environment. Patients tend to feel less nervous in this setting and due to the location of the Heart Centre, patients do not have to access the main hospital at all during their visit.

Since the radial lounge opened, 99 elective cases were carried out in the Heart Centre in January, compared to 66 at the same time last year, indicating the lounge has already contributed to significant improvements.

Currently, the lounge runs from Monday to Friday and is based in a bay in the Heart Centre. The staff have temporarily transformed this in to a comfortable living area, with recliner chairs, tables and a TV. The hospital shop are also providing free newspapers to the lounge every day to show their support to the Heart Centre.

The team has been asking patients to complete a patient satisfaction survey and so far, only positive feedback about the lounge has been received. Not only is the lounge a more comfortable, less intimidating environment, but without the need for a bed in the Centre, procedures are not being cancelled to make way for emergency patients which may sometimes occur if a high number of emergency patients come into hospital. Since the lounge opened, no elective procedures have been cancelled in the Centre.

Caroline Shaw, sister in the Heart Centre, said: “Some members of our team, including myself, visited the Liverpool Heart and Chest Hospital NHS Foundation Trust where we were very impressed by their radial lounge. We realised the lounge could help us to free up more beds, which is especially important during the winter period, as well as offering our patients a more relaxed and comfortable environment.  

“We have been delighted by the feedback we have received from our patients so far and will be in discussion with the team about potentially making the lounge a more permanent feature in the Heart Centre.”