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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > Inpatients give thumbs up to North Cumbria's hospitals in national survey

Inpatients give thumbs up to North Cumbria's hospitals in national survey

Posted on Wednesday 8th June 2016

Patient feedback has improved once again at North Cumbria University Hospitals NHS Trust in the latest National Inpatient Survey published by the Care Quality Commission (CQC) today (Wednesday 8 June 2016).

The survey, which was sent recent adult inpatients at West Cumberland Hospital in Whitehaven and the Cumberland Infirmary in Carlisle during July 2015, showed that the Trust has improved in 42 out of 63 questions when compared to the 2014 survey.

North Cumbria was rated by patients as ‘better than most other Trusts’ when asked if their discharge had been delayed due to a wait for medicines/to see a doctor/for an ambulance and when asked how long the delay was.

Questions where the Trust scored significantly higher than last year were:

  • Cleanliness of wards, toilets and bathrooms
  • The quality and choice of food
  • Consistency in communications with staff
  • Ability to discuss worries and concerns with staff
  • Doctors answering questions in an understandable way
  • Having confidence and trust in doctors and nurses
  • Staff taking home or family situation into account when discharging patients
  • Quick response when pressing call buttons

A wide range of questions were included in the survey which covered topics such as waiting times, privacy and dignity, cleanliness, the standard of care, staffing levels and discharge arrangements. The responses were then converted into scores out of 10 for each question (the higher the score the better) and then benchmarked against other trusts nationally.

Maurya Cushlow, executive director of nursing said: “I would like to thank everyone who took the time to complete this survey – feedback of this kind is essential to the Trust in order to enable us to continue to make improvements for our patients.

“I am delighted that this year’s survey shows real improvement in so many areas and I am very proud of our staff who have worked so hard to deliver a high standard of care to our patients. Whilst we will celebrate our results with our staff, we will also be focussing on areas where we still need to improve.

“Work is already underway to address some areas highlighted including ensuring patients and their relatives know how to raise concerns. We are busy installing posters and postcards in our wards this week with contact details for our matrons who can be contacted directly should anybody have any concerns about care they would like to raise.”

The full inpatient survey results can be found here.

Any patient or relative who has any comment about the care in our hospitals should speak to a member of staff in the first instance such as the ward matron or email