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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

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Home > News > New 'matron boards' help patients access support

New 'matron boards' help patients access support

Posted on Monday 13th June 2016
Neil-Matron-board

Matron Neil Anderson

Patients and their relatives will now be able to access help on hospital wards more easily thanks to an initiative to make matrons more visible and accessible.

Displayed on the entrances to wards at both the Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven, are brand new ‘matron boards’. The boards contain details of who the ward matron is along with a picture and how to contact them. Wards will also be handing out postcard sized versions of the posters patients and their families.

The Care Quality Commission (CQC) stated in their last report that North Cumbria University Hospitals NHS Trust need to improve how patients access help and understand who is looking after them. The Trust’s patient experience feedback has also shown that patients do not always know who the ‘person in charge’ is on a ward to speak to if they have a problem or concern – the posters and cards are now there to help facilitate that change.

Anna Stabler, deputy director of nursing & midwifery at the Trust said: “The Trust is always looking to improve the experience of patients, and one way of doing that is increasing the visibility of ward matrons. We believe that putting a face to a name, and letting them know who the person in-charge is, will contribute positively to the care patients receive.”