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North Cumbria University Hospitals NHS Trust - 70 years of the NHS


Home > News > NHS Staff Survey Results show continued progress for North Cumbria Hospitals Trust

NHS Staff Survey Results show continued progress for North Cumbria Hospitals Trust

Posted on Tuesday 7th March 2017
NHS Staff Survey Results show continued progress for North Cumbria Hospitals Trust

Results of the 2016 NHS Staff Survey published today demonstrate that further progress has been made to improve staff experience and patient safety at North Cumbria University Hospitals NHS Trust.

Around 1800 members of staff completed the survey with questions covering topics such as health and wellbeing, safety at work and personal development. Many of the answers show a continued improvement over the past three years and some areas are also highlighted for the Trust to work on over the coming year.

In 2016, the organisation placed a real focus on ensuring all staff had an appraisal with their manager to enable them to discuss any concerns they may have as well as plan future career development opportunities. As a result of this focus, 93% of staff said they have had an appraisal in 2016 which is above the national average.

The Trust is continuing to work towards reducing the number of patient and staff safety incidents through a number of initiatives. This has also been demonstrated through the survey results with less staff witnessing potentially harmful errors or incidents for staff or patients. In addition, more staff said that the organisation acts on concerns raised by patients.

Staff health and wellbeing is a key priority for the Trust and a new health and wellbeing strategy is currently being implemented. In this year’s survey, less staff said they were attending work despite feeling unwell and more staff said they are often or always enthusiastic about their job. In addition, more staff reported that they are satisfied with support from colleagues and satisfied with the quality of care they give to patients. The Trust hopes to see further improvements in health and wellbeing this year and has invested in a number of initiative including the introduction of an independent Employee Assistance Programme which staff can access for help and advice for both work-related and personal issues.

Reflecting on the results, Stephen Eames, chief executive at North Cumbria University Hospitals NHS Trust, said: “Today’s staff survey results show that we are continuing to make steps in the right direction with many areas improving year-on-year which is very encouraging especially given the survey was undertaken during the public consultation which I recognise has been difficult for many members of our staff.

“Following the decision-making from the consultation which will be undertaken by NHS Cumbria Clinical Commissioning Group tomorrow, the focus will be on working together with our staff and the wider health economy to secure a safe and sustainable future for all of our health services in West, North & East Cumbria.

“We have worked hard on improving patient safety and care as well as staff experience this year and our staff have continued to go that extra mile for our patients which we can see through our patient feedback. However, I am under no illusions that there is still work to do. The concerns raised in the survey are ones the Trust Board are aware of and we will continue to work to address these issues.

“I believe we have a very positive year ahead and we can continue to make steps in the right direction for the benefit of our staff and patients.”

To see the full staff survey results, visit