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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > Patients and visitors > Accessibility > Accessible Information Standard

Accessible Information Standard

A number of organisations are ensuring that patients can access information in a way they can understand, such as with Braille, large print or easy read documents and interpreters, through the national Accessible Information Standard.

North Cumbria University Hospitals Trust (NCUH), Cumbria Partnership NHS Foundation Trust (CPFT), Cumbria Clinical Commissioning Group (CCCG) and Cumbria County Council (CCC) have formed a multi-agency group to look at how they can work together to address the improvements that will be made.

The standard, which must legally be followed by all NHS organisations, aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with health and social care services.

NCUH is working with its staff to -

  • Ensure patients and service users are able to contact organisations and be contacted themselves in accessible ways such as email and text message.
  • Ensure patients can get information in a way they can read and understand, such as Braille, easy read and large print, and get communication support from a professional if they need it, such as an interpreter.
  • Ask patients if they have any communication needs or need to be given information in a certain way
  • Make sure patients’ needs are recorded in the same way and that they are easy to understand
  • Make it easy to see when a person has information or communication needs and how these needs can be met. This is so anyone who looks at their file can find this out
  • Share the information with other providers of NHS care and adult social care. This should only happen if they are allowed to see it

For more information, or if you need accessible information such as documents in Braille, large print, easy read, or an interpreter, please contact PALS.

To make a suggestion on how the organisations can make their information more accessible, visit our Contact Us page.

The full Accessible Information Standard is available to view here.