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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > Patients and visitors > Accessibility

Accessibility

On this page, you will find some useful information concerning access to our services, especially for those patients who may struggle with communication issues due to language differences or learning disabilities.

Do you need support with an interpreter?

Our Trust has a support network for patients who may need the support of an interpreter to help guide them through appointments and healthcare.

You are always able to bring a relative or friend with you to help you. The Trust, also provides a service to help with language differences. Please let our staff know if you need this support. You can request this with our appointments team using the telephone number on your appointment letter. If you are unable to find this, just call the clinic you are attending and they can help to arrange an interpreter for you.

Sign Language

The Trust has a contract with Cumbria Deaf Vision to supply sign language interpreters to assist patients and relatives 24 hours a day so do let our staff know if you need this service.

Communication support services and social services are also available to patients post discharge - please contact Cumbria Deaf Vision at Carlisle Civic Centre, call 01228 210205 or find out more online

Equal Access

Please read the information concerning Equal Access for All which provides useful information on how health service provide accessible services. Below, there is also a useful hospital communication booklet which you could print out and bring with you if you have difficulty with communication.

Learning disabilities blog

The Learning Disabilities Elf aims to bring you the latest learning disabilities evidence that is published each week, scanning the most important websites, databases and journals and selecting evidence that is relevant to health and social care professionals with an interest in learning disabilities.