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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > Patients and visitors > Appointments > How Choose and Book works

How Choose and Book works

choose-book-tickWhat is Choose and Book?

Choose and Book is a service that lets you choose your hospital or clinic and book your first appointment.

When you and your GP agree that you need an appointment, you can choose which hospital or clinic you go to. You will also be able to choose the date and time of your appointment.

You can choose any hospital in England funded by the NHS (this includes NHS hospitals and some independent hospitals). More information about hospitals is available on the NHS Choices website.

Choose and Book is a service that lets you choose your hospital or clinic and book your first appointment. When you and your GP agree that you need an appointment, you can choose which hospital or clinic you go to. You will also be able to choose the date and time of your appointment. You can choose any hospital in England funded by the NHS (this includes NHS hospitals and some independent hospitals). More information about hospitals is available on the NHS Choices website

How does Choose and Book work?

 When you and your GP agree that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment. Your GP discusses with you the clinically appropriate options that are available for treating your medical condition.

If you know where and when you would like to be seen, you may be able to book your appointment before you leave the surgery. You will be given confirmation of the place, date and time of your appointment.

You may want more time to consider your choices. If so, you can take the Appointment Request letter away with you and book your appointment later. Your Appointment Request letter lists your unique booking reference number, your NHS number and a list of hospital or clinic options for you to choose from. Your GP practice will also give you a password with your Appointment Request letter.

You can then decide how you wish to book your appointment; via the telephone, using the national number on the letter or via the internet. Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment. This is because the hospital computer does not link to Choose and Book. This will change over time as the old hospital computers are replaced with new ones. 

Can I book all my appointments through Choose and Book?

 When you and your GP agree that you need an appointment with a specialist, you can book your first hospital or clinic appointment using Choose and Book.

For more general information on Choose and Book you can visit the official NHS Choose and Book website.