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Home > Patients and visitors > Choosing your care > Alternatives to A&E?

Alternatives to A&E?

ChooseWell

Feeling poorly?

There is a range of services on your doorstep. Choosing the right one will ensure you receive the best possible treatment, allowing busy services like A&E to help those in most need.

 

RedarrowA&E or 999

A&E or 999 should only be used in a critical or life-threatening situation.

Accident and Emergency (A&E) departments provide immediate emergency care for people who show the symptoms of serious illness or are badly injured.

Dialling 999 and stating a medical emergency will result in a response vehicle being sent to your location. 

BluearrowNHS Direct

NHS Direct provides confidential health advice and information by phone, through digital TV and online, 24 hours a day.

Contact NHS Direct if you are ill or injured and unsure what to do next, have any questions about a condition or treatment, or require information about local health services.

Call 0845 4647 or visit the NHS Direct website.

DarkgreenarrowPrimary Care Assessment Services

Primary Care Assessment Services (PCAS) are designed to treat and diagnose minor injuries and ailments. Various tests such as chest x-rays, and blood tests following referrals from GPs can also be performed as an outpatient facility.

Patients who need to visit PCAS with an emergency or minor injury can also book an appointment in advance.

PCAS sit within A&E units in Carlisle and Whitehaven.

LightgreenarrowMinor Injury Units

Minor Injury Units are designed to treat and assess a variety of minor injuries and ailments including:

  • Cuts and grazes
  • Sprains and strains
  • Obvious broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Minor head injuries
  • Eye problems, such as minor eye infections, scratches or something that is stuck in your eye

Minor injury units are located at:

Alston Community Hospital
Open 24 hours (ring for appointment)
Tel: 01434 381218

Maryport Community Hospital
Open Monday to Sunday 8.30am to 9pm
Tel: 01900 812634

Penrith Community Hospital
Open 24 hours
Tel: 01768 245 555

Workington Community Hospital
Open Mon to Fri 9.30am to 8pm and Sat 9:30-11:30am
Tel: 01900 705048

YellowarrowGP (family doctor)

GP surgeries provide a range of services by appointment, including medical advice, examinations and prescriptions.
To make an appointment with your GP either visit or call the practice to make an appointment. You can find a GP Surgery number using the search tool on the NHS Choices website.

Workington Access Centre provides extended hours access to both GPs and practice nurses.
Appointments can be booked with a nurse out-of-hours from 4:30pm until 8pm and with a GP from 6:30pm until 8pm.
Patients will be able to book out of hours appointments by either contacting their current surgery or by contacting the new Workington Access Centre direct on 01900 705048.

GP (out-of-hours)

For urgent advice or treatment when your GP surgery is closed contact Cumbria Health on Call: 03000 247 247.

Dentist

To register for an NHS Dentist you need to join NHS Cumbria's Dental Database so you can be allocated an NHS dental place when one is available where you live. You can register on the dental database online.
 
For emergency dental treatment and advice in North Cumbria call 01228 603900.

YellowarrowSelf-care

A range of common illnesses and injuries can be treated at home by combining a well-stocked medicine cabinet with plenty of rest. Self-care is the best choice to treat very minor illnesses and injuries.

Pharmacist

Your local pharmacist can provide advice on common illnesses and the best medicines to treat them. Visit your local pharmacy when you are suffering from a common health problem that does not require being seen by a nurse or doctor.

To find the three nearest pharmacies to your current location, text ‘Pharmacy’ to 64746 and you will receive three free texts listing the three nearest pharmacies and their addresses.

(This service uses the location of a person’s mobile phone to return relevant results.Please note that by using this service, you give consent for your mobile operator to release their location to the service provider for the provision of the service.)