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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > Patients and visitors > Patient transport service

Patient transport service

Patient Transport Services (PTS) take non-emergency patients to and from their hospital and clinic appointments. The service is provied by North West Ambulance Service and more information is available here.

Patients may be eligible for PTS in the following circumstances:

  • Where the medical condition of a patient is such that they require the skills or support of PTS staff on/after the journey
  • Where it would be detrimental to patient's condition or recovery if they were to travel by other means
  • Where the patient's medical condition impacts on their mobility to such an extent that they would be unable to access healthcare
  • Recognised as a parent or guardian where children are being conveyed

To book hospital transport a patient or someone on their behalf should ring 0800 032 3240. The call handler will then ask a few questions about their general health and mobility to see if they might be eligible for NHS transport.

If you are making the booking yourself, you will probably need your NHS number to do this. If you don't know it, you can ask your GP surgery or a health professional who is treating you and they will be able to provide it.

Patients who book their own PTS will be taken through the criteria over the phone by the call handler at the call centre.

Read more in our Frequently asked questions section.