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North Cumbria University Hospitals NHS Trust - 70 years of the NHS

Home > Patients and visitors > Inpatients > What to expect

What to expect

During your stay in our hospitals, we expect our staff to treat you and your visitors with courtesy, consideration and without discrimination. Please treat our staff in the same way. 


We are committed to safeguarding your comfort, privacy and religious and cultural needs at all times. Although most of our wards have both male and female patients, we will try our best to ensure you are cared for within a designated male or female area. Please speak to any member of nursing staff if you have questions or concerns.

Meals are provided free of charge to patients as follows: 

Cumberland Infirmary
Breakfast: 7am-8am
Lunch: 12pm-1pm
Dinner: 5pm-6pm

West Cumberland Hospital
Breakfast: 7am-8am
Lunch: 12pm-1pm
Dinner: 5pm-6pm

Our hospitals cater for a variety of dietary and cultural requirements, such as vegetarian, gluten free, vegan, halal and kosher

Smoke Free Hospital

The Trust is a smoke free site, that means there is no smoking allowed anywhere on the property, this includes outside the entrances, in the car parks and the grounds. This applies to all patients, visitors and staff.

The Trust is allowing smokers to use electronic cigarettes/vape outside the buildings but please be at least 10 metres from the building and not outside doors and windows.

The dangers of smoking are well publicised and if you still chose to smoke please do so off Trust property. If you decide you would like to quit, support and help is available. Even if you don’t decide to quit, inpatients can receive free temporary nicotine replacement.

You can go to any pharmacy and they can offer help and advice or online at or call 0300 123 1044

Telephone calls, television and radio

Hospedia is the patients' bedside TV, radio and telephone system in both hospitals.

Mobile telephones and laptops

There are restrictions in place in the hospitals for use of mobile telephones and we request that you follow the signage and guidance. We do not allow the use of mobiles in any clinical and ward areas where they are capable of interfering with medical devices, patient monitors and life support equipment. Taking of photographs using a mobile telephone camera or a camera is forbidden to safeguard patient confidentiality. Laptops are not permitted as they cannot be coupled to the electrical system without being fully checked.

Alcohol is not permitted. If a patient is found with alcohol or illegal drugs, we reserve the right to withhold treatment. For illegal drugs we will also immediately inform the police.

Same sex wards

We have eliminated mixed sex accommodation in our hospitals. We have undertaken major refurbishments to ward areas at both the Cumberland infirmary and the West Cumberland Hospital.

Is mixed-sex accommodation ever acceptable?

Most people accept that in some situations there is no alternative to men and women sharing accommodation. This includes situations where patients need urgent, highly specialised or high-tech care such as in Intensive Care Units. When making this decision, staff must make sure that it is in the interests of all patients affected, and work to move patients into same-sex accommodation as quickly as possible.